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Production, Orders & Shipping
Find more on how to view, manage and process your orders with Bookvault
- Can I put my book on pre-order?
- Can I add an extra book to an order? [s]
- Can I upgrade my order to be dispatched sooner?
- Do you print Children's Books?
- How does Bookvault's fulfilment service work?
- How do I check on a status of an order?
- How do I order a proof copy?
- How long does it take to print my book? (Bookvault US)
- I have a Kickstarter and have lots of orders to fulfil, can Bookvault add these in bulk or do I have to add these manually?
- How do I report a problem with my order
- Is my cover printed in colour or black and white? [s]
- My order is stuck at 'Printed'
- My order is stuck at 'Sent to print' (Bookvault US)
- What is cover board?
- What return address will show on the packaging?
- My quote is not showing any delivery costs
- Why has my order not been sent to print (Bookvault US)
- What is GPSR & how will it affect me?
- How long does delivery take?
- All about Ordering, Production & Shipping
Production
- Can you do printed endpapers?
- Can you print on both sides of a cover? (duplex) [s]
- Do you count one page as both sides or two separate sides and two pages?
- Do you print on recycled paper? [s]
- How long does it take to print my book? (UK & US)
- Is there an extra charge for printing on both sides of my cover?
- My text file contains very high quality photographs and the file size is very large, can I upload it in multiple sections?
- The book I received is not the same size as I specified
- The interior in my books is slightly higher/lower than on my file?
- What are duplex covers?
- What books can you foil block?
- Would any of your paper stock would be appropriate for colouring books or notepads? [s]
- What is a mono page? [s]
- Where is my book printed?
- Why is the colour on my home printer different from the printed book that I received? [s]
- What is the minimum page count for binding?
- What is the maximum page count for binding?
- Why is there a blank page and/or barcode added to the rear of my book? (Bookvault UK)
- My spine is slightly misaligned / off-centre [s]
- There is some warping / waviness on the books I have received
- What size books can I produce?
- What laminations do you offer?
- What kind of digital press does Bookvault use?
- What binding methods do you offer?
- What paper would you recommend?
- What are your case bound cloth covers like?
- You haven't got the paper stock that I want
- Does Bookvault offer flaps on paperback books? [s]
- What does 'batched' mean in the Bookvault portal?
- Can you print the photos on a different paper stock?
Orders
- Are you able to split an order to be sent to two different addresses?
- Can I cancel my order?
- Can I change my order? [s]
- Can I see a copy of my book before a place a large order?
- Can I supply a custom picking sheet?
- Can you place my order for me?
- Can you rush my order?
- I added the wrong address, can I change it?
- I am not happy with my order - I want a refund
- Is there a minimum quantity I have to order?
- My order hasn't arrived - what should I do?
- Update on my order?
- Will all orders of my book look like the proof copy?
- What is a Supplementary PDF?
- When trying to place an order, I am getting the following error - "Duplicate order, failed to save order"
Shipping
- Do you ship worldwide?
- How does your USPS consolidator service work? [s]
- How do I find out the shipping cost of my book?
- How is customs and taxes dealt with by Bookvault UK? DDU, DDP & IOSS
- I have registered for an IOSS code, do Bookvault require that?
- I'm sending directly to my customer, will you send an invoice/receipt?
- My shipment is late, what should I do?