This article will cover everything you need to know when it comes to placing orders on Bookvault, what changes can be made during production, and how to resolve shipping issues.
Contents;
Orders
Orders
Where do I order my proof copy?
Order FAQ's;
Can I cancel my order? You are able to cancel orders from within the Bookvault portal, if the order has not progressed too far, this applies to Bookvault UK and US orders. When viewing your orders, if you select the 'Actions' button against the order and press 'Cancel'. You should be able to cancel an order only when it is at the 'Created' or 'Approved' stage, any later the order would already start progressing through our printers.
My order has been sent to print, what can I do? If you raise a support ticket or send an email, we can request this to be cancelled if the but you may still be charged for the production work that has already been carried out.
Can I change my order? Once an order is placed, it is not possible to edit or adjust it - what we advise is cancelling the order if it hasn't progressed too far (Sent to print) and placing it again.
Can I upgrade my order to be dispatched sooner? Once an order is placed on the system, it is not possible to upgrade the order to an express or priority service. If the order has not been sent to print yet, you could cancel the order and re-place the order with the upgraded production service.
We offer rushed services with our Bookvault UK facility, at the point of placing the order, you will be able to select either an express or priority option which will be fast tracked through production.
How do I check on a status of an order? This can all be done from your Bookvault portal - if you go to 'View an Order' you will see the current progress of your order. If you hover over each section, a date and time stamp will be indicated. Once an order is dispatched, you can follow the tracking number if a tracked service was opted for.
Do you ship worldwide? Yes! We're able to print and ship worldwide (to all countries which are not currently embargoed by the UK Government).
Can I collect my order? Yes, if you are local to our warehouse then you can arrange a collection to save on shipping costs. When ordering, if you input our postcode of PE2 6XD, a ’To Be Collected’ option would appear.
Placing an order:
STEP 1:
First of all access the navigation menu on the left hand side and select ‘Place an order’.
STEP 2:
This will show you all of your titles you have on the system, you can hit ‘Add to Cart’ under the book you want to order, or you can start searching for a title, select it, and pop that in your cart.
STEP 3:
Once you have selected all the different books you want in your order, select the basket in the top right corner.
STEP 4:
This will take you to your cart and you can verify what you have selected and adjust the quantities, you can remove items from your cart by clicking ‘Remove’ here, increase the quantity by typing in the number of books you want. We do offer discounts for bulk orders, when you type in a large quantity it will show you the discounted total.
STEP 5:
If you quickly want to get an estimate without proceeding any further, simply click on the drop down here and select the country you wish to send the books to. The relevant dispatch services will be shown with the shipping estimates back from our providers. Now that we have our US facility, you will also be able to select the print partner relevant to where your product is shipping too. If you would like more info on US shipping, please click here.
Please note only certain options are available for print in the US currently.
For a complete list, please click here.
STEP 6:
To proceed with the order, click ‘Checkout’.
STEP 7:
Our system will generate a unique reference, if you have a specific reference for your order, replace that with your own. You can also add a customer’s reference if they have a separate order number or invoice number from your website or CRM system. You have the ability to upload a PDF to be printed and sent with your order, this can be anything from a welcome letter, invoice or branded packing sheet. These need to be supplied as a PDF, and will be printed in black & white at the point of dispatch. Select this toggle if you want an email notification once the order has been dispatched.
STEP 8:
You will then be able to ‘Add a new Address’ here, start filling in the relevant details
STEP 9:
If you often send to this address you can toggle the ‘save address’ button at the bottom of this dialogue box to add to your saved addresses. If you hit the large blue ‘Save’ button once you have filled in all the relevant information
STEP 10:
If you are missing a required field, you will get a error pop up like this.
When shipping to the USA, please ensure you first select USA as the country, this will open up a drop down box for the states. If the country is not selected first you will get the below error message and be unable to save the address details.
STEP 11:
If you have a few addresses saved already on your account, they will display like this.
STEP 12:
If you start accumulating a lot, it will change to a drop down box that you can select them from. Once your address is selected, you can go the next step.
STEP 13:
We have varying different production speeds that we can offer, please read the notes in regards to our couriers. Once you have selected which production speed you require, click it to turn the outline green.
IMPORTANT – EXPRESS/PRIORITY PRODUCTION ONLY AVAILABLE FROM UK PRINTER.
STEP 14:
The final part is for shipping, depending on the weight and location of the consignment, you may be presented with several different options, click on the desired option to turn the outline green and then you should be displayed with a total at the bottom of the page. You can also choose to round up your order donating the difference to support the current Bookvault Impact charity.
If shipping to the US, you will have an extra section to fill out regarding customs. You will need to input a declared value and then select from a drop down the type of item ordered.
STEP 15:
On this section you can either pay through funds already on your account, pay now or save the order as a draft to pay later. Select your option and click ‘Confirm’.
STEP 16:
If you have selected to pay for your order, you will be taken through to view the order and will look like this page here.
STEP 17:
If you opt to save the order as a draft, you can see and make changes from the ‘View an order’ page.
STEP 18:
If you no longer want to proceed with the order, you can click ‘Delete Draft’ on this page. Alternatively, you can progress the order by clicking the ‘Pay Now’ or ‘Use Funds’ button
I have a problem with my order
In the unfortunate event you're unhappy with your order, be it due to damage or an issue on the print side. Please open a ticket with our support team, to assist us in resolving your issue as quickly as possible, please include the Bookvault reference number, ISBN(s) and images showing the issues.
Tickets can be raised through the 'Support' tab on Bookvault, we aim to respond within 24 hours.
Where do I order my proof copy?
The same way you'd order a standard copy! Simply head to Bookvault, click place an order, select your desired title and add it to the basket. You can use code 'BVSample' for your first proof copy free of production costs.
Production
FAQ's
What cover stock do you use? For perfect bound books, we print on 250gsm board. For case bound ppc books, we print on 150gsm silk and this is wrapped around a 2250 micron board.
What paper stocks do you have? You can request a sample pack here to see our full range of services and paper stocks. The stocks we offer are: 70gsm Creme, 80gsm Uncoated, 100gsm Silk coated, 115gsm matt coated, 150gsm silk coated and 170gsm uncoated.
Is my cover printed in colour or black and white? All of our prices include the cover printed in colour as standard, so you would not need to specify this on your title.
What is a "self-cover" for saddle stitched, wiro or spiral bound books? A ‘self-cover’ would be a cover using the same paper as the interior stock. So if you have opted for a 80gsm paper on the interiors, if you opt for a ‘self-cover’, the cover would also be printed on this paper. This is most suitable for small magazines, pamphlets or booklets.
What books do you produce? We can produce the following; Perfect Bound (Also known as paperback) Case Bound - PPC (Also known as Hardback) Case Bound - Cloth (also known as cloth bound) Spiral Bound (Also known as coil bound), Wire-O Bound (Also known as Wire Bound) and Saddle Stitched (Also known as stapled book)
Can you print on both sides of a cover? (duplex)Yes, we are able to print on both sides of the cover - otherwise known as printing duplex - this can be done at no additional cost for all bindings apart from Case Bound books, which would require a bespoke option of 'Printed End Papers'. - To view more information on duplex covers, including how to lay them out, please click here.
Does Bookvault offer flaps on paperback books? Unfortunately Bookvault does not offer production of Flaps on paperback books (Otherwise known as French Fold, French Flaps, Gatefold cover)
Shipping
Shipping FAQ's
Why am I not getting shipping rates on a large order? Sometimes if your order is too large for our standard rates, the system will not show you any delivery options. This is nothing to worry about, it just means we will need to get a manual quote from FedEx, you can contact us via customers@bookvault.app and please include the ISBN(s), quantity, and delivery address.
Why are delivery costs higher than The Great British Bookshop on my store? When selling on TGBBS, we take a part of the sale and this is discounted against for delivery costs for orders. This is why delivery costs will be different on your store compared to TGBBS.
My shipment is late, what should I do? If your shipment of books is late, check your tracking details for any updates. If there is no update to your tracking, we can get in touch with our courier representative to get more info - if you email us at customers@bookvault.app with your reference and tracking number for us to raise an investigation.
How do I find out the shipping cost of my book? If you don’t have your titles ready on bookvault yet, you can use our quote tool to get a price for the printing and shipping. If you have the titles on bookvault, you can go onto the place an order page, select the books you want to get an estimate for shipping, this could be a single book or bulk. Proceed to checkout and you will see an ’Estimate Shipping’ field where you can select the country and postcode.
How do I report a problem with my order? Please view our 'How I report a problem' page by clicking here.