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Production, Orders & Shipping

Production, Orders & Shipping

Find more on how to view, manage and process your orders with Bookvault

Can I put my book on pre-order?

Can I add an extra book to an order? [s]

Can I upgrade my order to be dispatched sooner?

Do you print Children's Books?

How does Bookvault's fulfilment service work?

How do I check on a status of an order?

How do I order a proof copy?

How long does it take to print my book? (Bookvault US)

I have a Kickstarter and have lots of orders to fulfil, can Bookvault add these in bulk or do I have to add these manually?

How do I report a problem with my order

Is my cover printed in colour or black and white? [s]

My order is stuck at 'Printed'

My order is stuck at 'Sent to print' (Bookvault US)

What is cover board?

What return address will show on the packaging?

My quote is not showing any delivery costs

Why has my order not been sent to print (Bookvault US)

What is GPSR & how will it affect me?

How long does delivery take?

All about Ordering, Production & Shipping

Production

Can you do printed endpapers?

Can you print on both sides of a cover? (duplex) [s]

Do you count one page as both sides or two separate sides and two pages?

Do you print on recycled paper? [s]

How long does it take to print my book? (UK & US)

Is there an extra charge for printing on both sides of my cover?

My text file contains very high quality photographs and the file size is very large, can I upload it in multiple sections?

The book I received is not the same size as I specified

The interior in my books is slightly higher/lower than on my file?

What are duplex covers?

What books can you foil block?

Would any of your paper stock would be appropriate for colouring books or notepads? [s]

What is a mono page? [s]

Where is my book printed?

Why is the colour on my home printer different from the printed book that I received? [s]

What is the minimum page count for binding?

What is the maximum page count for binding?

Why is there a blank page and/or barcode added to the rear of my book? (Bookvault UK)

My spine is slightly misaligned / off-centre [s]

There is some warping / waviness on the books I have received

What size books can I produce?

What laminations do you offer?

What kind of digital press does Bookvault use?

What binding methods do you offer?

What paper would you recommend?

What are your case bound cloth covers like?

You haven't got the paper stock that I want

Does Bookvault offer flaps on paperback books? [s]

What does 'batched' mean in the Bookvault portal?

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Orders

Are you able to split an order to be sent to two different addresses?

Can I cancel my order?

Can I change my order? [s]

Can I see a copy of my book before a place a large order?

Can I supply a custom picking sheet?

Can you place my order for me?

Can you rush my order?

I added the wrong address, can I change it?

I am not happy with my order - I want a refund

Is there a minimum quantity I have to order?

My order hasn't arrived - what should I do?

Update on my order?

Will all orders of my book look like the proof copy?

What is a Supplementary PDF?

When trying to place an order, I am getting the following error - "Duplicate order, failed to save order"

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Shipping

Do you ship worldwide?

How does your USPS consolidator service work? [s]

How do I find out the shipping cost of my book?

How is customs and taxes dealt with by Bookvault UK? DDU, DDP & IOSS

I have registered for an IOSS code, do Bookvault require that?

I'm sending directly to my customer, will you send an invoice/receipt?

My shipment is late, what should I do?

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