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Production, Orders & Shipping

Production, Orders & Shipping

Find more on how to view, manage and process your orders with Bookvault

Is my cover printed in colour or black and white?

Can I put my book on pre-order?

Do you print Children's Books?

I have a problem with my order

How long does it take to print my book? (Bookvault US)

My order is in production, can I increase / decrease the amount of books

I have a Kickstarter and have lots of orders to fulfil, can Bookvault add these in bulk or do I have to add these manually?

How does Bookvault's fulfilment service work?

How do I order a proof copy?

I have an existing order and want to change the quantity or add another title / book

How do I check on a status of an order?

Why has my order not been sent to print (Bookvault US)

My order is stuck at 'Sent to print' (Bookvault US)

My order is stuck at 'Printed'

What products/finishes are coming soon?

What is cover board?

When are the Christmas cut off dates for 2023?

Can I add an extra book to an order?

Can I upgrade my order to be dispatched sooner?

My quote is not showing any delivery costs

What return address will show on the packaging?

Why are delivery costs higher than The Great British Bookshop on my store?

Production

What are duplex covers?

What books can you foil block?

Would any of your paper stock would be appropriate for colouring books or notepads?

Do you count one page as both sides or two separate sides and two pages?

What is a "self-cover" for saddle stitched, wiro or spiral bound books?

My text file contains very high quality photographs and the file size is very large, can I upload it in multiple sections?

Do you print on recycled paper?

What books do you produce?

What is a mono page?

Can you do printed endpapers?

Is there an extra charge for printing on both sides of my cover?

Where is my book printed?

Can you print on both sides of a cover? (duplex)

Why is the colour on my home printer different from the printed book that I received?

You haven't got the paper stock that I want

What is the minimum page count for binding?

What is the maximum page count for binding?

Why is there a blank page and/or barcode added to the rear of my book? (Bookvault UK)

What kind of digital press does Bookvault use?

The interior in my books is slightly higher/lower than on my file?

The book I received is not the same size as I specified

My book hasn't arrived how I expected it?

What size books can I produce?

What laminations do you offer?

What binding methods do you offer?

What paper would you recommend?

What cover stock do you use?

How long does it take to print my book? (Bookvault UK)

What papers do you stock?

There is some warping / waviness on the books I have received

My spine is slightly misaligned / off-centre

What are your case bound cloth covers like?

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Orders

Update on my order?

Can I supply a custom picking sheet?

Can I change my order?

Are you able to split an order to be sent to two different addresses?

Can you rush my order?

Can I collect my order?

I added the wrong address, can I change it?

Will all orders of my book look like the proof copy?

Is there a minimum quantity I have to order?

Can I see a copy of my book before a place a large order?

What is a Supplementary PDF?

My order hasn't arrived - what should I do?

Can you place my order for me?

Can I cancel my order? (Bookvault UK)

I am not happy with my order - I want a refund

When trying to place an order, I am getting the following error - "Duplicate order, failed to save order"

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Shipping

How does your USPS consolidator service work?

Do you ship worldwide?

What are my delivery options?

My shipment is late, what should I do?

How do I find out the shipping cost of my book?

How long does it take to ship my book?

How is customs and taxes dealt with by Bookvault UK? DDU, DDP & IOSS

I have registered for an IOSS code, do Bookvault require that?

I'm sending directly to my customer, will you send an invoice/receipt?

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