This can all be done from your Bookvault portal - if you go to 'View an Order' you will see the current progress of your order. If you hover over each section, a date and time stamp will be indicated. Once an order is dispatched, you can follow the tracking number if a tracked service was opted for.
If you require further information, it is best to raise a ticket through the 'Support' page on Bookvault, or emailing our main support line on email@example.com.
Please provide your Bookvault reference number