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Troubleshooting my Shopify store

Having trouble with your Bookvault Shopify integration? Use this troubleshooting guide to check your product SKUs, inventory locations, shipping profile, order routing and fulfilment settings.

If you’ve followed our video guide to create or connect a product in Shopify, Bookvault will handle fulfilment automatically. However, if you’ve made manual adjustments to your Shopify store, there are a few key areas to check to ensure everything is still set up correctly.

1. Check your inventory and SKU matching

Each Shopify product variant must have a SKU that matches the 13-digit identifier used in Bookvault.

This should be either:

  • The book's ISBN
  • The dummy ISBN generated by Bookvault

Making sure your Shopify SKU matches the identifier in Bookvault is important for connecting the correct product.

2. Check your Shopify inventory locations

Make sure Bookvault is selected as the inventory location for your product.

Only enable locations where Bookvault supports printing for that particular book. If you enable a location where Bookvault cannot produce your book, the order may be declined.

You can check whether a product is eligible for a particular region by looking for a local currency price on the Bookvault portal, such as £, $, A$ or C$.

 

 3. Check your Bookvault shipping profile

In Shopify, go to Shipping and Delivery in your settings.

Find the Bookvault app shipping profile. You may see more than one profile, in which case you should select the most recent.

Inside the profile, scroll to the top to add or manage your products and variants.

Use the search bar to find the correct products and assign them to the Bookvault shipping profile.

 4. Check your Shopify order routing

To help ensure orders are fulfilled by the closest available Bookvault print partner:

  1. Go to Settings > Shipping and Delivery > Order Routing in Shopify.
  2. Group Bookvault USA, Canada and Australia together.
  3. Position this group above Bookvault UK.
  4. Keep Bookvault UK in its own group and rank it below the other locations.

 5. Request fulfilment for a Shopify order

If your Shopify order hasn't automatically been sent to Bookvault, you can manually request fulfilment from the order screen in Shopify.

Alternatively, you can enable automatic fulfilment by going to:

Settings > Checkout > Order Processing

Please note that fulfilment requests aren't transmitted instantly. It can take up to 2 hours for the order to appear in Bookvault.