I am not happy with my order - I want a refund

Any issues with orders should be raised within 14 working days of receiving the goods. 

We would require images and explanation of the defect/damage via email to our main support line at customers@bookvault.app in which we can offer to reprint and send the goods again or refund the order.

To aid the process, please provide as much information including BV order number, ISBN's etc.