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Can I Change the Delivery Address on a Bookvault Order?
Find out when you can change the delivery address or shipping service on a Bookvault order and what to do if your order has already been sent to a print partner.
If you've entered the wrong delivery address when placing an order, you may still be able to change it depending on how far the order has progressed.
Can I change the delivery address myself?
For eligible Bookvault orders, you can edit the delivery address through your Bookvault account until the order has progressed too far.
Go to View An Order, find the relevant order and open the Order Summary.
From here, you can edit the delivery address while the option is still available.
When changing the address, you can also change the available delivery service. Any difference in shipping cost will be shown when making the change.
What if I can't change the address anymore?
If the option to edit the address is no longer available, the order may have progressed too far for you to change it yourself.
Contact the Bookvault support team as soon as possible with your Bookvault order reference and the correct delivery address so we can check whether a change is still possible.
Can I change the address on a Bookvault Partner order?
Address changes for orders that have already been routed to a Bookvault print partner in the US, Canada or Australia can't be made directly through the Bookvault portal.
Contact Bookvault support with your order reference and the correct address. The request will need to be passed to the relevant print partner to see whether the address can still be updated.
If the print partner is able to make the change, the updated address may not necessarily appear in your Bookvault portal because the change has been made within the partner's own system.
Can I change the address after the order has been dispatched?
No. Once the completed order has been collected by the courier, Bookvault can no longer change the delivery address attached to that shipment.
This is why it's important to contact us as soon as possible if you notice an incorrect address.
Can I change the books or quantities in my order?
No. Changing the delivery details is different from changing the contents of an order.
Once an order has been created, you can't add books or change the quantities included.
For more information, see
Can I Change or Add Books to My Order?
Can I cancel the order instead?
If the order hasn't progressed too far into production, cancellation may still be possible.
For instructions and information about when an order can be cancelled, see