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How Do Customs, Duties and Taxes Work With Bookvault UK?

Learn how customs, duties and taxes are handled when Bookvault UK ships books internationally, including DDU, DDP and IOSS for EU orders.

When an order is shipped internationally from Bookvault UK, customs duties and local taxes may apply depending on the destination.

Bookvault UK currently sends overseas orders using DDU (Dispatch Duty Unpaid).

What does DDU mean?

DDU means that any applicable customs duties or taxes are charged at the point of delivery, rather than being paid to Bookvault before the order is dispatched.

This means the recipient may be required to pay customs charges or local taxes when the shipment reaches its destination.

Does Bookvault UK offer DDP?

No. Bookvault UK does not currently send international orders using DDP (Dispatch Duty Paid).

With DDP, duties and taxes would be paid before delivery. As Bookvault UK currently ships using DDU instead, applicable charges may be collected from the recipient.

What about orders being sent to the EU?

If you're regularly sending orders to customers in Europe, you can look at registering for an IOSS code and adding it to your Bookvault profile.

When a sale is made through your eCommerce store and you've charged the relevant VAT at checkout, the IOSS information can be passed through to the courier or postal service.

This should prevent the buyer from being charged the same VAT again when their order is delivered.

For instructions on adding your IOSS code to Bookvault, see:

How Do I Add and Use My IOSS Code With Bookvault?

 When can't IOSS be used?

An IOSS number isn't applicable when an order being sent to the EU:

  • Has a commercial value greater than €150
  • Is being sent to a business

In these situations, applicable VAT charges would instead be payable upon delivery.

Will my customer always have to pay customs charges?

Not necessarily. Whether customs duties or taxes apply depends on the destination, value and circumstances of the shipment.

However, because international orders from Bookvault UK are currently sent DDU, any applicable customs or tax charges aren't prepaid through Bookvault and may therefore be collected at delivery.