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Why Am I Seeing “Duplicate Order, Failed to Save Order” in Bookvault?

Find out why Bookvault may show a duplicate order error and how to create a unique order reference.

This error is usually caused by entering a reference number that has already been used on a previous order.

How do I fix the duplicate order error?

Each order reference in Bookvault needs to be unique.

You can either:

  • enter a new reference number manually, or
  • use Bookvault to generate a unique reference for you

To generate one automatically, click the green text beneath the reference field when placing your order. Bookvault will then create a unique reference you can use.

For more help placing an order, see:

How to Place an Order With Bookvault