Who Do I Contact About My Bookvault Royalties?

If you have a question about your royalties, please contact the Bookvault Customer Service team at:

customers@bookvault.app

Our team will be able to look into your query and provide further information.

What should I include in my message?

To help us investigate your query, include details of the royalty payment or title you're contacting us about.

If your question relates to a particular book, providing the title and ISBN can help us identify it.

For general account support, you can also raise a customer support ticket through Bookvault.

What if my royalty payment is missing or disputed?

If you believe a royalty or publisher compensation payment is missing, delayed or incorrect, contact the Bookvault Customer Service team with:

• your account details
• the relevant title and ISBN
• the payment or sales period you are querying
• the amount you expected to receive
• details of what you believe is incorrect

The team can check the payment information and determine the next step.

What if I want to formally dispute a royalty payment?

If your query involves a formal payment dispute, withheld royalties or a reimbursement or compensation claim, Bookvault Customer Service will escalate the matter to the appropriate Commercial team for review.

These cases require a full account review, so Customer Service should not confirm an outcome before that review has been completed.