Skip to content
English
More support
Go to Bookvault
  • There are no suggestions because the search field is empty.

I Can't Uninstall or Reinstall the Bookvault App — What Should I Do?

Find out what to do if you're having problems installing, uninstalling or reinstalling the Bookvault app for your eCommerce store.

If you've encountered a problem while setting up your store and you're unable to uninstall or reinstall the Bookvault app, contact our support team so we can help reset the connection.

What information should I send Bookvault?

You can contact us at customers@bookvault.app or submit a support ticket through the Bookvault portal.

When contacting us, please include the URL of your online store so we can identify the connection.

If you're using Shopify

If you're contacting us about a Shopify store, make sure you provide your full Shopify URL including:

.myshopify.com

This helps our team locate the correct store connection.

What happens next?

Once we've received your request, our team can remove the existing connection from our database.

You'll then be able to perform a fresh installation of the Bookvault app and reconnect your store.