My Bookvault Order Is Late or Hasn't Arrived — What Should I Do?

f your Bookvault order hasn't arrived when expected, the next steps depend on whether you selected a tracked or untracked delivery service.

My tracked order is late — what should I do?

First, check the tracking information provided for your shipment for any updates from the courier.

If there hasn't been an update to the tracking, contact Bookvault at: Customers@bookvault.app

Please include:

• Your Bookvault order reference
• Your tracking number

Our team can then contact the courier representative and raise an investigation into the shipment.

What if the courier has lost my order?

If you selected a tracked delivery service and there is no tracking information, or the courier has lost the consignment, Bookvault can make a claim with the courier.

Where appropriate, we can then reprint your books and send them out again.

What if I selected an untracked delivery service?

If you selected a non-tracked delivery service, Bookvault isn't able to make a claim against the postal service.

Because of this, we aren't able to offer a reprint for an order that has gone missing when an untracked delivery service was selected.

How can I check my order and tracking information?

You can view the progress of your order through the View An Order section of your Bookvault account.

For full instructions: 

How to View and Track Your Bookvault Order