Skip to content
English
More support
Go to Bookvault
  • There are no suggestions because the search field is empty.

How Do I Raise and Track a Bookvault Support Ticket?

Learn how to raise a Bookvault support ticket through your account or the Help Centre and track your request through the Customer Portal.

If you need help with your Bookvault account, titles or orders, you can raise a support ticket directly with our Customer Service team.

Before submitting a ticket, it's worth searching the Bookvault Help Centre first, as you may be able to find an answer immediately.

Raise a ticket through your Bookvault account

  1. Log in to your Bookvault account.
  2. Select Support from the menu on the left-hand side.
  3. Click Raise a Ticket in the top-right corner.
  4. Complete the form with the details of your query.
  5. Submit your ticket.

Make sure you use the email address associated with your Bookvault account so the ticket can be correctly linked to your account.

Raise a ticket through the Help Centre

You can also access the support portal through the Bookvault Help Centre.

  1. Select Go to Customer Portal in the top-right corner of the Help Centre.
  2. Select Raise a Ticket.
  3. Complete the form with the details of your query.
  4. Submit your ticket.

What happens after I submit a ticket?

Once your ticket has been submitted, you'll receive an email confirmation acknowledging that we've received your request.

This confirmation will also include our expected response timescale.

How do I track my support ticket?

Your submitted ticket will appear within your support portal, allowing you to monitor its progress.

If you need to provide additional information about the same issue, keeping everything within the existing ticket helps keep the conversation and relevant details together.