How do I raise a customer support ticket?

If you need to raise a customer support ticket, you can do so using one of the following methods:

1. Through the Bookvault Dashboard:

   • Log into your Bookvault account.
   • On the left-hand menu, select ‘Support’.
   • Click ‘Raise a Ticket’ located at the top-right of the header menu.

2. Through the Help Centre:

   • Go to the Help Centre and select ‘Go to Customer Portal’ in the top-right corner.
   • From there, click ‘Raise a Ticket’ at the top-right of the header menu.
     
     

You will then be directed to a form where you can provide details about the issue you are facing. Please ensure you use the email address associated with your Bookvault account so that the ticket is correctly attributed to your account.

Before raising a ticket, it’s worth checking the Help Centre for answers to your query, as it’s often the quickest way to resolve an issue.

Once your ticket is submitted, you will receive an email confirmation acknowledging receipt and our expected timescales for response. Your ticket will appear within your support portal for tracking.