Does Bookvault send an email to my customer when an order is dispatched?

No, Bookvault does not communicate directly with your customers. However, when an order is dispatched from our system, we automatically send the dispatch information and tracking details (if applicable) to your connected eCommerce store.

With this information, you can set up an automated email through your eCommerce platform to notify your customers about the order status and provide tracking details.

If you’re unsure how to configure automated emails, we recommend reaching out to your eCommerce provider’s support team for guidance. Platforms like Shopify, WooCommerce, Wix, and others typically have tools or features that make this process straightforward.