Why Aren’t My Wix Orders Reaching Bookvault?

If your Wix store is connected to Bookvault but your orders aren't appearing in your Bookvault account, the issue may be related to the product's SKU or ISBN connection.

Check the SKU on your Wix product

The SKU on your Wix product needs to match the identifier connected to the title in Bookvault.

This will normally be either:

• your book's ISBN
• the dummy ISBN generated by Bookvault

If the Wix product has been edited after it was originally connected, check that the SKU is still present and correct.

A missing or incorrect SKU can prevent the order from being matched to the correct Bookvault title.

What if the SKU is missing?

If the SKU has disappeared or the connection is no longer working correctly, simply adding the SKU back manually may not always restore the integration.

The more reliable option is to:

1. Remove the affected product from your Wix store.
2. Contact Bookvault Support so the existing ISBN connection can be checked or reset where required.
3. Push the title to Wix again from Bookvault.

This creates a fresh connection between the Bookvault title and the Wix product.

Why can't I push my title from Bookvault to Wix?

If Bookvault won't create the product in Wix, check whether a product using the same ISBN or SKU already exists in your Wix store.

A previous product listing can conflict with the new connection.

Remove the conflicting product from Wix and then try pushing the title from Bookvault again.

What if my orders still aren't appearing?

If you've checked the SKU and recreated the product connection but your Wix orders still aren't reaching Bookvault, contact Bookvault Support.

Include:

• the affected ISBN or SKU
• your Wix order number
• a screenshot of the product settings in Wix