My Order Is Stuck at ‘Sent to Print’ (Bookvault Partners)

If your Bookvault order is being produced by one of our print partners in the US, Canada or Australia, you may notice that your order remains at ‘Sent to Print’ for a while before the status changes.

This is normal. With our print partners, we don't receive a status update when an order has finished printing. Instead, we receive the next update once the order has been dispatched.

Because of this, you may see the Printed and Packed status updates appear at the same time rather than individually as your order progresses.

How long does printing take with Bookvault’s print partners?

Estimated production times for Bookvault’s US, Canadian and Australian print partners are:

• Paperback: around 3–5 working days
• Hardback: around 5–7 working days
• Mixed paperback and hardback orders: allow for the longer hardback timeframe

These estimates apply regardless of where the order originated.

Production times may be longer during busy or peak periods.

With Bookvault’s print partners, you may not see separate Printed and Packed status updates. The next status update can arrive when the order is dispatched, so an order remaining at Sent to Print during the normal production window does not necessarily mean there is a problem.

If your order has passed the expected production timeframe, contact Bookvault Customer Service with your order reference so the team can check it.