Bookvault Help Centre

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Bookvault Help Centre

Production, Orders & Shipping

Production, Orders & Shipping

Is my cover printed in colour or black and white?

Can I put my book on pre-order?

Do you print Children's Books?

I have a problem with my order

Production

What are duplex covers?

Would any of your paper stock would be appropriate for colouring books?

What books can you foil block?

Can you do printed endpapers?

What is a mono page?

What books do you produce?

Do you print on recycled paper?

My text file contains very high quality photographs and the file size is very large, can I upload it in multiple sections?

What is a "self-cover" for saddle stitched, wiro or spiral bound books?

Do you count one page as both sides or two separate sides and two pages?

Is there an extra charge for printing on both sides of my cover?

Where is my book printed?

Can you print on both sides of a cover? (duplex)

Why is the colour on my home printer different from the printed book that I received?

You haven't got the paper stock that I want

What is the minimum page count for binding?

What is the maximum page count for binding?

Why is there a blank page and/or barcode added to the rear of my book?

What kind of digital press does Bookvault use?

The interior in my books is slightly higher/lower than on my file?

The book I received is not the same size as I specified

My book hasn't arrived how I expected it?

What size books can I produce?

What laminations do you offer?

What binding methods do you offer?

What paper would you recommend?

What cover stock do you use?

How long does it take to print my book?

What papers do you stock?

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Orders

Can I change my order?

Can I supply a custom picking sheet?

Update on my order?

Are you able to split an order to be sent to two different addresses?

Can you rush my order?

Can I collect my order?

I added the wrong address, can I change it?

Will all orders of my book look like the proof copy?

Is there a minimum quantity I have to order?

Can I see a copy of my book before a place a large order?

What is a Supplementary PDF?

My order hasn't arrived - what should I do?

Can you place my order for me?

Can I cancel my order?

I am not happy with my order - I want a refund

When trying to place an order, I am getting the following error - "Duplicate order, failed to save order"

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Shipping

How does your USPS consolidator service work?

Do you ship worldwide?

What are my delivery options?

My shipment is late, what should I do?

How do I find out the shipping cost of my book?

How long does it take to ship my book?

How is customs and taxes dealt with by Bookvault UK? DDU, DDP & IOSS

I have registered for an IOSS code, do Bookvault require that?

I'm sending directly to my customer, will you send an invoice/receipt?

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