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How Do I Contact Bookvault?
Find out how to contact the Bookvault team, raise a support ticket, email customer support or book a meeting with us.
If you still need help after checking the Bookvault Help Centre, our team is available to assist with questions about your account, books or orders.
Our main support channels are support tickets and email. Written support allows our team to provide personalised assistance while keeping a clear record of your query and any important details.
Raise a Bookvault support ticket
If you already have a Bookvault account, the best way to contact our team is through the Support page.
From here, you can raise a support ticket and monitor its progress directly from your account.
Contact Bookvault by email
You can also contact our customer service team by email at:
Can I speak to someone at Bookvault?
Yes. If you haven't been able to resolve your query through our Help Centre or usual support channels, you can book a meeting with a member of the Bookvault team through our Contact Page.
When requesting a meeting, please provide as much information as possible about your query. This helps us make sure the right team members are available to assist you.
Meetings are handled on a first-come, first-served basis. Booking a meeting rather than making an unscheduled call helps our team manage support queries effectively and ensures we have the information needed to help you.